Monash University

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Reason: Under embargo until April 2025. After this date a copy can be supplied under Section 51(2) of the Australian Copyright Act 1968 by submitting a document delivery request through your library

“Whole-Of-Government” Approach: A Case Study of Malaysia’s Response to the COVID-19 Pandemic

posted on 2022-04-25, 00:09 authored by EUNICE HUAN YEO
The study examined the Malaysian public sector’s response in managing the COVID-19 pandemic. Utilising a case study approach, the research observed that the “Whole-of-Government” was prevalent in the government’s attempt to manage the pandemic. However, there was necessity to expand beyond “Whole-of-Government” to include the “Whole-of-Society” by incorporating the public sector, private sector, people, and patients (4Ps). With four fundamental forces underlying the “Whole-of-Government, Whole-of-Society” approach, namely the 4Cs (communication, coordination, cohesion, and coherence), the study also identified the enablers, gaps and outcomes, which allowed for policy recommendations to be proposed to the public sector for improvement in managing future crisis.


Campus location


Principal supervisor

Foo Yee Boon

Additional supervisor 1

Pervaiz K. Ahmed

Additional supervisor 2

Mahendhiran S. Nair

Year of Award


Department, School or Centre

School of Business and Economics (Monash University Malaysia)


Doctor of Philosophy

Degree Type



Faculty of Business and Economics

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    Faculty of Business and Economics Theses