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You are supposed to help me: Transgressed customers' evaluations of help from service providers and third-party customers following service failure

thesis
posted on 08.07.2019, 23:29 by TING HIN HO
This research compares customer service evaluation following a recovery effort by a service provider and a recovery effort by a third-party customer in the context of SST service failure.

History

Campus location

Australia

Principal supervisor

Dewi Rooslani Tojib

Additional supervisor 1

Yelena Tsarenko

Year of Award

2019

Department, School or Centre

Marketing

Course

Doctor of Philosophy

Degree Type

DOCTORATE

Faculty

Faculty of Business and Economics