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Service climate and frontline employees' attitudes in call centres

thesis
posted on 13.07.2021, 05:38 by Marie Frances Mikic Little.
This thesis was scanned from the print manuscript for digital preservation and is copyright the author. Researchers can access this thesis by asking their local university, institution or public library to make a request on their behalf. Monash staff and postgraduate students can use the link in the References field.

History

Campus location

Australia

Year of Award

2008

Department, School or Centre

Department of Management

Course

Doctor of Philosophy

Degree Type

DOCTORATE

Faculty

Faculty of Business and Economics

File Name

Mikic Little-33168029592348