File(s) not publicly available
Service climate and frontline employees' attitudes in call centres
thesisposted on 13.07.2021, 05:38 by Marie Frances Mikic Little.
This thesis was scanned from the print manuscript for digital preservation and is copyright the author. Researchers can access this thesis by asking their local university, institution or public library to make a request on their behalf. Monash staff and postgraduate students can use the link in the References field.