L189 Thesis Walker final Ap12_Redacted.pdf (2.74 MB)
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Power to the People?: Learning from the Case of Citizen Voice and Action

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posted on 02.04.2019, 03:14 authored by DAVID WILLIAM WALKER
Essential services often fail because citizens are unable to hold governments accountable. By studying the case of Citizen Voice and Action, a social accountability intervention introduced by the World Vision aid organisation, my thesis asks how impoverished citizens can be empowered to increase accountability for essential services and how to improve empowering intervention processes. Findings from twelve countries explain which citizen capabilities influence official behaviour and consequently, how to combine competing theories of accountability. Improving practice requires finding which localized cultural capabilities amplify collective power to enable change.


Principal supervisor

Susan Blackburn

Additional supervisor 1

Terry MacDonald

Year of Award


Department, School or Centre

School of Social Sciences (Monash Australia)

Additional Institution or Organisation

World Vision Australia


Doctor of Philosophy

Degree Type


Campus location



Faculty of Arts