Joker One: A Tutorial in Cognitive Work Analysis

Book: A Tutorial in Cognitive Work Analysis

The book is most specifically a tutorial in how to do the analysis. The discussion proceeds systematically through the framework of cognitive work analysis to demonstrate how to develop each of the representational products and how to use them for design. An example illustrates each of the analytic stages and how the different analyses flow into each other. The tutorial outlines the implications of each stage for design of a cognitive support system; what is often referred to as an ecological interface (although, for reasons outlined in the book, the term functional workspace is preferred).

For source material, the tutorial draws primarily on a narrative of US Marine counter-insurgency operations provided by Donovan Campbell in his book, Joker One. Campbell’s book provides an account of his experiences in Ramadi, Iraq in 2004, where his platoon battled insurgents for seven months.