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Midwifery telephone triage: A mixed methods study

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thesis
posted on 26.08.2020, 08:12 authored by CAROLYN MAREE BAILEY
Midwives use telephone triage to determine pregnant women’s concerns, provide advice and undertake further assessment. This study explored midwives practises of telephone triage. Survey and interview data from Victorian midwives revealed they respond to large volumes of calls and spend considerable time providing care via the telephone, however, this important work is not acknowledged in their workloads. Workplace environments can impede information gathered and decision making. Successful telephone triage requires high-level communication and interpersonal skills along with empathy. Midwives recommend training and support to develop skills. As communication platforms and technologies evolve, these findings offer a foundation for providing midwifery care from a distance.

History

Principal supervisor

Jennifer Margaret Newton

Additional supervisor 1

Helen Hall

Year of Award

2020

Department, School or Centre

Nursing and Midwifery

Campus location

Australia

Course

Doctor of Philosophy

Degree Type

DOCTORATE

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