Getting on board: designing the user experience of bicycles on Melbourne’s future metro trains

This thesis investigates, through design, improving the experience of passengers bringing their bicycles on board metropolitan trains in Melbourne. Design practice was used to apply the research findings to a local Melbourne context by designing a dedicated bicycle zone for metropolitan trains in Melbourne. The design research project has resulted in an expanded understanding of passengers travelling with bicycles, as well as a number of design outcomes. The outcomes from this work have important implications for rail operators, designers and planners, positioning rail in a sustainable future and encouraging more bicycle use by improving the experience for bicycles on board.