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Delivering service quality in call centres : customers' responses and frontline employees' views
thesis
posted on 2017-09-27, 06:48 authored by Dean, Alison Mary, 1950-Abstract not available
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Campus location
AustraliaYear of Award
2004Department, School or Centre
ManagementCourse
Doctor of PhilosophyDegree Type
DOCTORATEFaculty
Faculty of Business and EconomicsUsage metrics
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