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Costs and benefits of quality certification in two software development organisations

thesis
posted on 28.05.2018, 22:17 authored by Megan Elizabeth Baker
This thesis is asn examination of software quality certification within two software development organisations in Melbourne, Australia. Its purpose was to determine the benefits and costs or negative outcomes experiences by each organisation as a result of the certification process. The study involved a literature review and a pilot study to establish a framework of key concepts. Concepts included under benefits were software quality, management of the software development process, communication and satisfaction, the role of certification and business outcomes. Key concepts relating to costs and negative outcomes included the start-up investment, on-going costs, use of procedures and outcomes of audits. [...]

History

Campus location

Australia

Principal supervisor

Anne C. Rouse

Year of Award

1997

Department, School or Centre

Department of Information Systems

Course

Master of Computing, Department of Information Systems

Degree Type

MASTERS

Faculty

Faculty of Information Technology

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