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Consumers Response to Brand Transgressions: An Emerging Perspective on Religious Consumption

thesis
posted on 27.12.2018 by SIMRAN KAUR NVINDERJIT SINGH
Religion plays a central role in consumption decisions, as individuals need to consider the relevant religious norms and beliefs in addition to their own preferences. This research investigates the dynamics that take place when a brand transgression violates a religious norm and how that impacts brand recovery strategies. This study posits that a brand transgression involving a violation of a religious norm, results in a unique disconfirmation of expectations that is beyond a consumer-brand relationship. The findings from this research have important implications for brands that operate in markets where religion and consumption are deeply intertwined.

History

Campus location

Malaysia

Principal supervisor

Pervaiz Khalid Ahmed

Additional supervisor 1

Dr. Chong Yit Sean

Additional supervisor 2

Associate Professor Yunus Ali

Year of Award

2018

Department, School or Centre

School of Business and Economics (Monash University Malaysia)

Course

Doctor of Philosophy

Degree Type

DOCTORATE

Faculty

Faculty of Business and Economics

Exports

Exports