Case management in juvenile justice: clients' perspectives

This study examines how juvenile justice clients understand and experience case management, from their own perspectives. This is important, as case management occurs within the statutory parameters of a court order and is the prevailing approach to youth justice service delivery. The onus is on the individual young person to understand and comply with their legal obligations. This research adds the unique perspectives of clients to existing ‘expert’ understandings of case management and juvenile justice, and confirms the need for greater clarification of case management policy and practice in statutory contexts.