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A Holistic Understanding of Conflicts during the Enterprise Resource Planning Change Process: A Dialectic Perspective

thesis
posted on 04.07.2017, 05:15 authored by MUSLEH ALSULAMI
This doctoral study investigates conflicts during ERP change process from a dialectic perspective. A major motivation of this study thus arises from the recognition that a high level of risk is generally associated with the ERP change process. This is due to three reasons: a) limited understanding and experience in supporting the ERP change process, b) highly complex and risky involvement of multiple ERP stakeholders who have contrasting expectations, and c) inherent ERP conflicts in the ERP change process plus roles ERP stakeholders play in conflict situations, which are not well documented in the existing ERP literature.

History

Campus location

Australia

Principal supervisor

Md Mahbubur Rahim

Additional supervisor 1

Associate Professor Helana Scheepers

Additional supervisor 2

Dr Yen Cheung

Additional supervisor 3

Dr Kerry Tanner

Year of Award

2017

Department, School or Centre

Caulfield School of IT

Additional Institution or Organisation

Umm AlQura University

Course

Doctor of Philosophy

Degree Type

Doctorate

Faculty

Faculty of Information Technology