The role of technology to facilitate and support intercultural engagement

This brief provides an overview of academic and grey literature on the role of technology to facilitate intercultural engagement. We focus on the practices undertaken by three key sectors – NGOs and local government, education, and community organisations – that seek to strengthen communication among diverse groups. Much of this research has highlighted that intercultural digital engagement remains more informative than interactive. There is also a need to integrate such engagement collaboratively with diverse groups to ensure there is a transfer of technological knowledge and skills.