monash_2468.pdf (295.21 kB)
Download file

Using Simulations to Investigate Decision-making in Airline Operations

Download (295.21 kB)
journal contribution
posted on 08.06.2017, 07:25 by Bruce, Peter J., Gray, Judy H.
This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations.

History

Year of first publication

2003

Series

Department of Management

Usage metrics

Categories

Exports