Monash University
monash_2571.pdf (225.79 kB)

Using Simulations To Investigate Decision-making In Airline Operations

Download (225.79 kB)
journal contribution
posted on 2017-06-08, 07:25 authored by Bruce, Peter J., Gray, Judy H.
This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations.


Year of first publication



Department of Management.