Knock, knock no-ones there!

The focus on new, self-service technologies in financial services is a favourite with banks who argue its a mutually beneficial arrangement. However, with holes-in-the-wall replacing bank tellers, robots answering phone calls and online banking proliferating, the question begs, when is enough enough? Mark Durkin reports. Copyright 2006 Mark Durkin. No part of this article may be reproduced by any means without the written consent of the publisher.