Increasing service exports: a key contributor in the growth of the global knowledge economy

In a global knowledge economy both business leaders and government policy makers have identified service exports as key outcomes of innovation based strategies and areas in which to achieve sustainable competitive advantage. This Australian based study of service exporters identified key barriers to success and potential role for government agencies. Key findings included misunderstandings over defining service exports, incorrect classifications of exporters, the need for appropriate and timely planning, challenges in obtaining financial support, need for qualified and appropriate human resources, and the need for government incentives and support aimed at increasing innovation and export orientation amongst service exporters.