monash_62663.pdf (941.38 kB)
Download fileHuman resources and training - the core of quality improvement initiatives
journal contribution
posted on 05.06.2017, 06:20 authored by Howell, Andrea, Sohal, Amrik S.This paper discusses the importance of human resources and training as part of a quality management program and presents a ten steps approach to training. In discussing this, the authors reflect on the experience of several Australian companies and how each addressed the various issues.