Business Process Reengineering: Application and Success in Australia

This paper presents the results of a study undertaken in Australia which investigated the extent of Australian thinking and experience with Business Process Reengineering (BPR). The data for the study was gathered through a postal questionnaire survey which was mailed to 535 of Australia's top businesses. The findings of the survey are compared with earlier studies on BPR conducted in the United States and the United Kingdom/Europe. The hypothesis that "expectant business process change is not significantly related to business improvements along dimensions of benefits and corporate impact" is tested. Finally the paper provides recommendations for mangers which are seen as important for successfully implementation of BPR projects.