A Feedback Model of Knowledge-creation Using Conversation-based Learning

In this paper, the authors draw on their practical experience in a mid-sized service organisation to offer a conceptualisation of Knowledge Management (KM) as a dynamic feedback system. In this conceptualisation, appropriate learning and innovation systems support a free-flow of experiences and insights in a series of productive conversations and dialogues that provide energy to leverage in the creation and flow of "knowledge" as an ongoing dynamic feedback system.