Human resources and training - the core of quality improvement initiatives
journal contributionposted on 05.06.2017 by Howell, Andrea, Sohal, Amrik S.
Any type of content formally published in an academic journal, usually following a peer-review process.
This paper discusses the importance of human resources and training as part of a quality management program and presents a ten steps approach to training. In discussing this, the authors reflect on the experience of several Australian companies and how each addressed the various issues.