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Human resources and training - the core of quality improvement initiatives

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journal contribution
posted on 05.06.2017, 06:20 by Howell, Andrea, Sohal, Amrik S.
This paper discusses the importance of human resources and training as part of a quality management program and presents a ten steps approach to training. In discussing this, the authors reflect on the experience of several Australian companies and how each addressed the various issues.

History

Year of first publication

1998

Series

Working paper series (Monash University. Department of Management).

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