monash7353DSS evaluation criteria a multiple constituency approach.pdf (897.36 kB)

DSS evaluation criteria a multiple constituency approach

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conference contribution
posted on 15.09.2016 by Maynard, Sean, Arnott, David, Burstein, Frada
Despite extensive research into the evaluation of the success of decision support systems (DSS), criteria important in measuring success are rarely defined. This may be critical when a number of reference groups, or constituencies, are considered. In multiple-constituency DSS evaluation the understanding of each criteria may be different for each constituency. Also, each constituency will have distinct requirements of the DSS and will consider a different set of criteria to measure these needs.  This paper defines criteria for use within a multiple-constituency evaluation process and determines appropriate hierarchies of criteria for such a process. This forms the basis for ongoing research into multiple-constituency DSS evaluation.

Presented at: 6th Australasian Conference on Information Systems; 1995 Sep 26-29; Perth, Australia. p. 699-713.