Chapter 2 - Systems Thinking and Behaviour.pdf (3.73 MB)

Chapter 2: Systems Thinking and Behaviour

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posted on 01.02.2021, 01:06 by Behaviourworks Australia, Stefan Kaufman, Denise Goodwin, Peter Slatter, Jenni Downes

As a society, we are dealing with increasingly complex problems and working in environments where there are many competing agendas. To build a shared understanding of the problem and uncover insights on the changes that organisations can make - and those which may be out of their control - we use systems, process, actor and influence mapping to identify the individuals, groups and organisations involved in the problem - and who may be part of the solution.