Monash University
Chapter 2 - Systems Thinking and Behaviour.pdf (3.73 MB)
Download file

Chapter 2: Systems Thinking and Behaviour

Download (3.73 MB)
posted on 2021-02-01, 01:06 authored by Behaviourworks AustraliaBehaviourworks Australia, Stefan KaufmanStefan Kaufman, Denise GoodwinDenise Goodwin, Peter SlatteryPeter Slattery, Jennifer MacklinJennifer Macklin

As a society, we are dealing with increasingly complex problems and working in environments where there are many competing agendas. To build a shared understanding of the problem and uncover insights on the changes that organisations can make - and those which may be out of their control - we use systems, process, actor and influence mapping to identify the individuals, groups and organisations involved in the problem - and who may be part of the solution.