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Human resources and training - the core of quality improvement initiatives
journal contribution
posted on 2017-06-05, 06:20 authored by Howell, Andrea, Sohal, Amrik S.This paper discusses the importance of human resources and training as part of a quality management program and presents a ten steps approach to training. In discussing this, the authors reflect on the experience of several Australian companies and how each addressed the various issues.
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1998Series
Working paper series (Monash University. Department of Management).Usage metrics
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