DSS evaluation criteria a multiple constituency approach

Despite extensive research into the evaluation of the success of decision support systems (DSS), criteria important in measuring success are rarely defined. This may be critical when a number of reference groups, or constituencies, are considered. In multiple-constituency DSS evaluation the understanding of each criteria may be different for each constituency. Also, each constituency will have distinct requirements of the DSS and will consider a different set of criteria to measure these needs.  This paper defines criteria for use within a multiple-constituency evaluation process and determines appropriate hierarchies of criteria for such a process. This forms the basis for ongoing research into multiple-constituency DSS evaluation.

Presented at: 6th Australasian Conference on Information Systems; 1995 Sep 26-29; Perth, Australia. p. 699-713.