10.4225/03/59ca030a02a12 Burgess, Stephen Keith, 1958- Stephen Keith Burgess Business-to-consumer interactions on the Internet : a model for small businesses Monash University 2017 Small business -- Technological innovations Internet Electronic commerce Internet marketing Business enterprises -- Computer networks Human-computer interaction Open Access 2001 thesis(doctorate) 1959.1/8027 monash:6026 2017-09-26 07:34:32 Thesis https://bridges.monash.edu/articles/thesis/Business-to-consumer_interactions_on_the_Internet_a_model_for_small_businesses/5441248 Abstract not available