10.4225/03/593779e2cd1f3
Rahman, Shams-ur
Shams-ur
Rahman
Sohal, Amrik S.
Amrik S.
Sohal
A review and classification of total quality management research in Australia and an agenda for future research
Monash University
2017
2001
1959.1/469421
monash:62858
2017-06-07 03:58:25
Journal contribution
https://bridges.monash.edu/articles/journal_contribution/A_review_and_classification_of_total_quality_management_research_in_Australia_and_an_agenda_for_future_research/5084923
Over the last decade, Australian organisations have embraced TQM as an effective management philosophy. However, a recent report indicated that there is little evidence of leading Australian researchers working on quality and related areas. Moreover, the perception is that whatever research has been done, it is fragmented and at a low level. In the light of this we conducted an extensive literature search on TQM materials. Our purpose was to provide a systematic analysis of the TQM articles published by the Australian researchers or in the context of Australian organisations. Our analysis led us to conclude that the research has been unbalanced, focusing mainly on case studies and empirical research. Further research is necessary to develop conceptual underpinning and analytical models based on large empirical studies.