10.4225/03/5935012bdad26
Beaumont, Nicholas
Nicholas
Beaumont
Outsourcing in Australia: the vendor's perspective
Monash University
2017
1959.1/40308
2006
monash:7301
2017-06-05 06:58:50
Journal contribution
https://bridges.monash.edu/articles/journal_contribution/Outsourcing_in_Australia_the_vendor_s_perspective/5074021
Almost all outsourcing literature takes the client's perspective. Clients' concerns been studied but the vendor's perspective has been neglected. We hypothesized that an outsourcing vendor's behaviour is strongly influenced by several concerns e.g. unrealistic client expectations; negotiating and updating contracts; and maintaining appropriate relationships with clients. We interviewed eight senior executives of organisations supplying a variety of outsourcing services and three senior client executives responsible for outsourced services. The findings broadly verified hypotheses. Unanticipated findings were vendors being very jealous of their reputations, clients using outsourcing to defer capital expenditure, the importance of continuous contact with clients, and emerging problems of intellectual property.