10.4225/03/590a82b0b872f Durkin, Mark Mark Durkin Knock, knock no-ones there! Monash University 2017 10.2104/mbr06006 Customer satisfaction Service 1959.1/789585 journal article Banking Customer loyalty monash:110616 1833-4091 Technology 2017-05-04 01:23:59 Journal contribution https://bridges.monash.edu/articles/journal_contribution/Knock_knock_no-ones_there_/4968422 The focus on new, self-service technologies in financial services is a favourite with banks who argue its a mutually beneficial arrangement. However, with holes-in-the-wall replacing bank tellers, robots answering phone calls and online banking proliferating, the question begs, when is enough enough? Mark Durkin reports. Copyright 2006 Mark Durkin. No part of this article may be reproduced by any means without the written consent of the publisher.