10.4225/03/590a82b0b872f
Durkin, Mark
Mark
Durkin
Knock, knock no-ones there!
Monash University
2017
10.2104/mbr06006
Customer satisfaction
Service
1959.1/789585
journal article
Banking
Customer loyalty
monash:110616
1833-4091
Technology
2017-05-04 01:23:59
Journal contribution
https://bridges.monash.edu/articles/journal_contribution/Knock_knock_no-ones_there_/4968422
The focus on new, self-service technologies in financial services is a favourite with banks who argue its a mutually beneficial arrangement. However, with holes-in-the-wall replacing bank tellers, robots answering phone calls and online banking proliferating, the question begs, when is enough enough? Mark Durkin reports.
Copyright 2006 Mark Durkin. No part of this article may be reproduced by any means without the written consent of the publisher.