@article{Algarni2017, author = "Algarni, Fahad Ali S", title = "{Investigating factors affecting customer satisfaction and the utilization of emarketplaces}", year = "2017", month = "3", url = "https://bridges.monash.edu/articles/thesis/Investigating_factors_affecting_customer_satisfaction_and_the_utilization_of_emarketplaces/4711570", doi = "10.4225/03/58b75a375d2fc" }