@article{Fernandes2017, author = "Fernandes, Venesser Marian", title = "{The effectiveness of total quality management as a school improvement process}", year = "2017", month = "2", url = "https://bridges.monash.edu/articles/thesis/The_effectiveness_of_total_quality_management_as_a_school_improvement_process/4635049", doi = "10.4225/03/589c02c216655" }